Mount Olympus Vapors – Other issue : babyk1352012

Company name
Mount Olympus Vapors

Date of your initial complaint to the supplier.

24 January 2013

How did you contact the supplier

Website ticket system

Ticket number (if you were issued one)

-

General nature of complaint

Other

Briefly describe your problem or issue

I have been vaping for almost 3 years, and this is my first time ever wanting to file a complaint. I’ve dealt with many great vendors, from discount vapers, to highbrow vapor, to tasty vapor, to litecig usa just to name a few. I have always had good to excellent service, that is until now. I placed this order back on the 22nd and it even states on their website orders typically ship out the next day if placed before 2 pm. I waited until the 24th because i hadn’t receieved any sort of confirmation. I went to check my order status on their page and it said " awaiting manual verification", i then emailed them to ask them what was going on with my order, did not receive any response, and yes i did give it time. So i looked them up on BBB and found a number. I then left a message, again i heard nothing back. The next day i emailed again, still to this day have not heard back. I then again called because i was growing increasingly concerned that this was a company that maybe went under. I had no idea what was going on, NOONE attempted to call me or email me.

As a company it is your job to make sure your customers are satisfied and it is your job to answer back. I literally was thinking, this company must have gone under, I had no idea what was going on. All I new was i had been charged and i hadn’t received any email stating my order had shipped, my order didn’t even state it was processing. I decided yesterday I had had enough and I was pretty sure I wasn’t going to be receiving anything so I called my credit card company to dispute the charge.

Low and behold today at 5:30 pm i got an email stating my order status had now changed to ship but a tracking number is not available, they probably still have the dam package. At this point I don’t even want the order. After all my numerous attempts to make contact and still not receiving any response I have no desire to do business with them. This wasn’t even an order that needed processing time, there was no e-<a href="http://www.vapininthecape.com/eliquid_c_7.html”>liquid to be custom made. All i ordered were a few o-rings for my dct tank and another dct tank to have as a backup.

If you are looking for a place to order, this is not the one. Move on. There are many great vendors who care about their customers and will always contact you back, as for Mount Olympus Vendors, they are not the one. I seriously doubt I’ll ever hear back, even though it clearly states on their website they typically contact you back within one business day. Thats a flat out lie!

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